Q: The system isn't accepting my PASSWORD. What do I do?
A: Remember, your UserID and PASSWORD are case sensitive.  (When typing in your Password, check your caps lock key, make sure it is set appropriately).  Here are the rules for your PASSWORD:

    1.  Minimum of 5 characters in length.
    2.  Maximum of 10 characters in length.
    3.  It cannot equal or contain your USER ID.
    4.  Must contain both ALPHA and NUMERIC characters.

To reset your PCU password, go to the login page, key in your UserID, then on the next page, click on the Forgot your password? link.  Remember... when resetting your password, make sure that you answer the questions with the correct information (Member Name must be exactly how it is on your statement.  Also, your email address that it asks for is the one we currently have on file for you.  If your email address has changed since your initial account signup, it is important that you update it, here's how: Log into your account, go to "Preferences", then "Change E-Mail".  If you need assistance, call 580-718-4000 during normal business ours, or contact us at Secure Message.

Q: When I login, all I can see is eStatments / eDocs, I can't see my account info?
A: If you go 3 months without successfully logging into your account, your detailed account access will be DISABLED.  Contact us at 580-718-4000, or at Secure Message to get your account ENABLED again. To keep this from happening, be sure to login to your account at least once every three months.

Q: I would like to have PCU Internet Account Access.  How do I get signed up?
A: Click on the Sign up button located on our home page at www.cherokeestrip.com.  Read and accept the Agreement and Disclosure statement, then enroll in the Security Features. That's it!  Upon completion and verification of your account information, you'll be prompted to key in a new Password.  Your new User ID is then displayed and your done.  You can now access your account online.

Q: Can I pay my bills online?
A: YES.  Bill Pay is now available for all members with an active checking account.  Simply log on to your PCU online account and click on the BillPayer button to enroll.

Q: How far back can I go on my History?
A: You will have access to the past 18 months of account history.

Q: How can I display a full screen of transactions when viewing my accounts online?
A: Click on the "Click here to print this page" link at the top right hand corner of the window.  This will open a new window and display your transactions only.  You can Print the information using your browsers PRINT function.

Q: Why can't I see all my accounts and/or loan history and balances?
A: Each User ID can only be tied to one primary account number.  If you have other accounts or loan(s) listed under a different account number, you must Sign Up to get another User ID and Password created to view those accounts.  Once this is done, you can setup your account to view your other account(s) (see the next Q/A below).  If you want to transfer funds from one  account # to another and cannot, please contact us know by Secure Message or calling 580-718-4000.

Q: Can I access all of my accounts from just ONE UserID ?
A: YES.  This is called Multiple Accounts. In order for this to work, each account must have a UserID, Password, and Cross-Reference setup for each of your accounts that you want to access.  Once this is done, login and click on "Preferences", then click on "Multiple Accounts", then click on the "Add Account" button.  Follow the simple instructions and your done.  If you have any questions, please let us know by sending us an email or calling 580-718-4000.

Q: Why can't I view my most recent check images?
A:  Check Images take approximately 1-2 business days from the time it clears your account until you can actually view the image in your account.  The reason for the delay is because the checks are routed through a third party processor where they are scanned and then sent electronically to our check imaging system.