A: YES, every 6 months. Cherokee Strip CU requires that all PCU members change their password at least every 6 months. You will be automatically prompted to do so when your password reaches it's expiration date. If you have any questions or need assistance, please contact us Mon-Fri during normal business hours at pcu@cherokeestrip.com or call (580) 718-4040. For information on password requirements, login to your PCU account and click on " Preferences " then " Change Password ".
Q: I forgot my PASSWORD! What do I do?
A: After keying in your UserID, on the next page, click on the " Forgot Your Password? " link. If you are still unable to login, give us a call @ 580-718-4040 or 580-718-4000.
Q:
The system isn't accepting my
PASSWORD. What do I do?
A: Remember, your USER ID and PASSWORD are case sensitive. (When
typing in your Password, check your caps lock key, make sure it is set
appropriately). Here are the rules for your PASSWORD:
1. Minimum of 5 characters in length.
2. Maximum of 10 characters in length.
3. It cannot equal or contain your USER ID.
4. Must contain both ALPHA and NUMERIC characters.
To reset your PCU password, go to the PCU login page, key in your UserID, then on the next page, click on the Forgot your password? link. Remember... when resetting your password, make sure that you answer the questions with the proper information (Member Name must be exactly how it is on your statement. Also, your email address that it asks for is the one we currently have on file for you. If your email address has changed since your initial account signup, it is important that you update it, here's how: After logging into your account, go to "Preferences", then "Change E-Mail". If you need assistance, you can contact us at (580) 718-4040 or 580-718-4000 during normal business ours, or email at pcu@cherokeestrip.com.
Q:
When I login, all I can see is eStatments / eDocs, I
can't see my account info?
A: If you have not successfully logged into your PCU ONLINE Account
in the past 3 months, your online Account is automatically DISABLED. Contact us at
580-718-4040, 580-718-4000, or email at
pcu@cherokeestrip.com to get
your account ENABLED again. To keep
this from happening, be sure to login to your account at least once every
three months.
Q:
I would like to have PCU Internet Account Access. How do I
get signed up?
A: Click on the Sign up button located on our home page at www.cherokeestrip.com. Read and
accept the Agreement and Disclosure statement, then fill out the online PCU
Membership Application. That's it! Upon completion and
verification of your account information, you'll be prompted to key in a
new Password. Your new User ID is then displayed and your done.
You can now access your account online.
Q:
Can I pay my bills online?
A: No. This option is not available at this time.
Q:
How far back can I go on
my History?
A: You will have access to the past 18 months of account history.
Q:
How can I display a full screen
of transactions when viewing my accounts online?
A:
Click on the " Click here to print
this page " link at the top right hand corner of the
window. This will open a new window and display your transactions
only. You can Print the information using your browsers PRINT
function.
Q:
Why can't I see all my accounts and/or loan history and balances?
A:
Each User ID can only be tied to one primary account
number. If you have other accounts or loan(s) listed under a
different account number, you must Sign
Up to get another User ID and Password created to view those
accounts. Now, once this is done, you can setup your account to view your other
account(s) (see the next Q/A below). If you want to transfer funds from
one account # to another and cannot, please let us know by sending us an
email
or calling (580) 718-4040).
Q:
Can I access all of my accounts from just
ONE UserID ?
A:
YES. In order for this to work, each account must have a UserID,
Password, and Cross-Reference setup for each of your
accounts that you want to access (contact us if you have any questions
about this @ 580-718-4040). Once this is done, login to PCU and
click on the "Preferences" link
on the left side of the window. Click on "Multiple
Accounts", then click on the "Add
Account" button. Follow the simple instructions and
your done. If you have any questions, please let us know by
sending us an email or
calling (580) 718-4040.
Q:
Why can't I view my
most recent check images?
A:
Check Images take approximately 1-2 business days from the
time it clears your account until you can actually view the image in your
PCU online account. The reason for this is that the actual paper
check goes through the Federal Reserve Bank where it is scanned and then
sent electronically to our check imaging system.
